Teleworking and Mitel's Let's Talk Green Program. Why commute when you can telecommute?
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In the face of rising energy prices, globalization and competitive differentiation, there has been a quiet revolution in the way organizations and employees are revisiting the notion of teleworking.
Reduction of overhead expenses, improvement of customer satisfaction, and an increase in productivity and staff retention are a few of the many core business benefits that stem from teleworking. In this new corporate scenario, employees across internal departments can now work collaboratively and access corporate knowledge distributed across remote locations, be it from home or across the globe.
Reduction of overhead expenses, improvement of customer satisfaction, and an increase in productivity and staff retention are a few of the many core business benefits that stem from teleworking.
Medquist & Mitel: Creating a Virtual Workplace
MedQuist is the world’s largest medical transcription company, with more than 8,000 medical transcriptionists, all of whom work from home. As MedQuist grew, so did its communications and real estate costs. The company needed to identify where the greatest cost savings could be realized, short of adjusting workforce. It also wanted to attract the most qualified employees, regardless of whether they lived near a service center.
MedQuist chose to change its business model by scaling back on its number of nationwide service centers to reduce overhead costs, but it also needed to retain knowledgeable workers. By placing employees into a virtual workforce, the company reduced costs, while increasing employee satisfaction by enabling workers to reduce commute times and work in their own environment with all the right tools necessary to perform the job.
"Mitel’s Teleworker and Collaboration solutions have enabled us to interact with our employees, monitor their progress and maintain cohesive communications. The Mitel system gives us and our employees a virtual and visual presence and availability at all times, and it even allowed us to dramatically reduce our real estate costs and make a contribution to lowering our carbon footprint." – Lauren Johansson, manager of IP telephony services, MedQuist
With home workers using instant messaging to communicate,and the ability to easily set up video and conference calls and share documents across the network, telework practices are becoming an integral part of a successful business strategy.
Mitel delivers flexibility and simplicity in smart unified communications solutions and applications for organizations of all sizes. Mitel is reinventing how successfulorganizations gain competitive advantage by easily collaborating and communicating over distance and time with customers, colleagues and partners.
